When Coffee Knows You, You Tell It About Yourself. Every Cup Becomes You. You Skip The Menu. Saying It Is Enough. Your Recipe, Your Name. It Speaks Your Language. You Tell It About Yourself.Every Cup Becomes You.You Skip The Menu.Saying It Is Enough.Your Recipe, Your Name.It Speaks Your Language.

How does ordering coffee with AI work?

From the tablet on your table to the barista's screen: the journey of one order.

At Aivo, you order from the tablet on your table. Say what you'd like in your own words, or tap it on the menu. The AI turns what you said into a cart, you confirm it, and the order lands on the barista's screen.

1. Say it or tap it

Every table has a tablet. “An oat milk latte and a San Sebastian cheesecake” is all it takes. If you'd rather not talk, the menu is on the tablet too; tap to choose. The AI doesn't replace the menu; it makes ordering easier.

2. See the cart

What you said becomes a cart on the screen. The tablet tells you the prices, and if an option you chose changes the price, oat milk for example, it says so.

3. Confirm

Nothing that costs money is ordered until you confirm it. The AI prepares the cart; you have the last word.

4. The barista makes it

Your confirmed order goes straight to the barista's screen and joins the queue. The barista sees it with its recipe, and the screen shows how long each order has been waiting.

What does the AI talk about?

Aivo's AI is not a chatbot. It only talks about the menu, suggestions, orders and the cafe; ask it anything else and it politely returns to the menu.

One size at the table, a separate screen for takeaway

Drinks at the table come in one size. If you want your coffee to go, the cafe has a separate ordering screen for takeaway, and that is where you choose the size.

Ordering in four languages: Türkçe, English, Русский, العربية

You pick the language; the tablet speaks it.

The tablets at Aivo speak Turkish, English, Russian and Arabic. The guest picks the language, and the order, suggestions and menu questions continue in it.

One order, four languages

• Türkçe“Yulaf sütlü bir latte, lütfen.”
• English“An oat milk latte, please.”
• Русский«Латте на овсяном молоке, пожалуйста.»
• العربية«لاتيه بحليب الشوفان، من فضلك.»

Whichever you say, the same thing goes into the cart: an oat milk latte.

What you can do in your language

In the language you choose, you order, get a suggestion based on how you feel and ask about the menu: “What's in it?”, “Does it have caffeine?”, “Can it be dairy-free?” The answers come from the cafe's own menu information. When you open an account, the code e-mail also arrives in the language you chose on the tablet.

Rules that don't change

The language changes; the rules stay the same. Nothing that costs money is ordered until you confirm it, suggestions come only from the Aivo menu, and the order reaches the barista's screen the same way.

Coffename: create your own coffee recipe

Up to eight questions, a recipe made for you and a name you choose.

Coffename is where you create your own drink recipe at Aivo and give it a name. You answer up to eight short questions; the tablet writes a recipe with real measures from your answers, and the barista makes it.

Who can use it?

Coffename is for guests with an account. An account opens with a code sent to your e-mail; there is no password. You build the recipe on the tablet's screen.

The questions

The questions are chosen from these topics: hot or iced, how much milk and which kind (seven options, including oat, almond, soy and lactose-free), how strong, regular or decaf, how sweet, which flavour (vanilla, caramel, hazelnut, chocolate, white chocolate), foam and ice. Options that would not fit the cup are greyed out.

Real measures

The recipe is built on a hot or iced Americano, Latte, Mocha or White Mocha, or a hot Cappuccino; there is no Turkish coffee base. The measures are real: 1–3 shots of espresso, milk and water in millilitres, 0–3 pumps of syrup, sauce and ice in grams. The recipe comes in one size: 355 ml hot, 473 ml iced. The system keeps every measure within limits, and the barista follows step-by-step instructions.

Why it's like this

Next to the recipe you see what each of your answers adds. The differences from the base drink on the menu are listed too, up to four of them.

Your name

Give the recipe a name of 2 to 24 characters; leave it empty and it gets a name like “Coffename 1”. Once saved, the name can't be changed, but you can delete the recipe. Tap “Add to my menu” and it joins the “Just for you” section of your menu.

Every visit

Your account keeps up to ten recipes. They go with your account to every Aivo branch, and you reorder with one tap.

Not sure what to drink? Suggestions by how you feel

Say how you feel; the tablet brings one suggestion from the menu and an alternative.

When you can't decide what to drink, just tell the tablet how you feel. One sentence such as “I'm tired”, “something light” or “something sweet” is enough for it to suggest a drink from the menu that suits you.

One suggestion, one alternative

The tablet picks one main suggestion and at most one alternative from the drinks that can be made right now. It tells you how the alternative differs, so choosing between the two is easy.

It tells you why

Each suggestion comes with a short reason: a few sentences on why it chose that drink. If you like it, the main suggestion goes into the cart with one tap; the order still waits for your confirmation.

Another suggestion

Not quite right? Say “Give me another suggestion”. A new one comes without repeating what you have just seen.

If you have an account

You don't need an account for suggestions. If you have one and have saved milk, sweetness, temperature or size preferences, the suggestions take them into account.

Good to know

Suggestions come only from the Aivo menu. If you need certainty about caffeine, allergens or a diet, ask the barista.

How does Aivo remember you? Account, preferences and control

What it keeps, what it doesn't, and how to delete it.

An account at Aivo is optional; you can order without one. Open one and the tablet knows you: it greets you by name, knows your usual and applies the preferences you asked it to save.

How do you open an account?

Type your e-mail address into the tablet and enter the 6-digit code sent to your e-mail. There is no password; a guest account needs only an e-mail address.

How does it greet you?

When you sit down, the tablet greets you by name with “We remember you”, and shows how many of your orders it remembers and your usual drink. Your usual is the drink you order most, ordered at least twice.

What does it keep?

• Your orders.
• Your Coffename recipes.
• The preferences you ask it to save: milk, sweetness, temperature, size and caffeine.
• The personal notes you ask it to save.

Preferences are saved only when you ask or tap the save button. In later orders, options you don't mention are filled in from your saved preferences; what you say at the moment always comes first. Ask what you had before and it tells you your last three orders.

Without an account

If you don't have an account, the tablet remembers you only for that visit.

You're in control

You can see, edit or delete everything saved from your account. Personal data is processed under Turkey's data protection law (KVKK), and backups are kept encrypted.

For members

Member-only discounts and gifts are on the way. The first offers are coming soon.

Without leaving your table: call a waiter, ask for the bill, ask about the menu

The tablet's small conveniences: calls, the bill, menu questions and takeaway.

The tablet on your table isn't only for ordering. You don't have to get up to call a waiter, ask for the bill or ask about the menu.

Waiter and bill

Call a waiter or ask for the bill from the tablet. If you're sitting in the smoking area, you can ask for an ashtray too. The bill can be split equally when you pay at the till.

Ask about the menu

The tablet answers questions like “What's in it?”, “Does it have caffeine?” or “Can it be dairy-free?” from the cafe's own menu information. For allergens, it suggests getting a definite answer from the barista.

Takeaway

If you want your coffee to go, the cafe has a separate ordering screen for takeaway. Choose, confirm, pick up your coffee and go.

Sign in at the table

If you have an account, sign in on the tablet with a code sent to your e-mail. The tablet greets you by name; your Coffename recipes and past orders are waiting.